“Dean, as a result of our meetings I believe I have become much more aware of the need to determine what is important and what is not important in a particular situation. My approach to a situation that may arise is to bear in mind what is important, remembering what I want to achieve which is a feeling of respect and frustration free. This is achieved firstly by not “sweating any small stuff”. Your explanation with the SPACE model was evident of my current approach and showed clarity or direction as to how I may find or achieve a better outcome. I would like to express my sincere thanks to you for your assistance in finding a clearer way of managing frustrations".
45 yr old coaching client, Singapore 2011